Prevena · Support
Need a hand?
We're here for any question, feedback, account or billing issue about Prevena. We usually get back within 1–2 business days.
Contact by email
Email is our primary support channel. Write to the address below and our team will get to it in order.
To speed things up please include: your device (e.g. iPhone 15 Pro), iOS version, Prevena version (Settings → About), and a short description of the issue.
How fast do you reply?
Weekday requests are usually answered within 1–2 business days. Weekends and holidays may take longer. If it's urgent, put 'URGENT' in the subject and we'll prioritize.
Subscription, refunds, billing
Subscriptions purchased through the App Store are managed by Apple. For refund requests, go to reportaproblem.apple.com, find the purchase in your history, and file a request with Apple.
For anything outside Apple's refund policy, email us and we'll figure out what we can do together.
My data, account, deletion requests
Prevena takes data privacy seriously. You can delete your account and all associated data from within the app: Settings → Account → Delete Account.
If you've lost access to the app (lost phone, etc.), you can submit the same request by email.
Privacy policy
For details on what data we collect, how we store it and your rights, see our Privacy Policy.
View Privacy Policy →